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Thankful has built-in support for more than 100 languages through translation. Translation is off by default and must be enabled in Thankful’s Behavior Settings, and additional charges may apply.

To enable translation, toggle “Translate Messages”:

Thankful's Translation Toggle

Important: Thankful must be configured to respond in English. Thankful will automatically translate incoming customer messages to English for processing, then translate its reply back into the user’s original language before sending it.

Thankful supports translation from and to all of the following languages: