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Insight Overview

Thankful Insight enables you to track any events happening in your customer service experience or throughout the rest of your business.

You can chart events that happen over time on the [Insight Dashboard], creating a custom dashboard that reveals the metrics most important to you.

After you’ve set up the most important events for you, you can generate reports by exporting CSVs containing all the underlying data to work with it in Excel or pass it to other tools, such as Marketo, Hubspot, or Looker.

As your business operates, certain metrics will spike or dip, potentially indicating big issues that need to be addressed, such as a spike in shipping delays. Thankful will notify you of these issues as soon as they become statistically significant, so you can find and fix the underlying problems impacting your business much sooner.

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