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Extract Data

Extract Data from a customer’s message. Thankful will save the customer’s answer in the provided memory.

This step functions exactly the same as a Question step with the exception that it does not ask a question. If the data to be extracted–such as an email–is present in the message content, Thankful will extract the data into a memory.

See the Question step’s documentation for details about the types of data that can be extracted.

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