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Set Ticket Status

Set the ticket’s status, forcing a ticket to remain open or forcing it to solved.

This is normally not necessary as Thankful will automatically manage the ticket’s status for you, automatically moving tickets from open->pending->solved as appropriate. However in the rare circumstance that you want to override defaults for your own reporting or non-standard behavior in a helpdesk, this is a mechanism to do so.

As a safety feature, Thankful will hand off to an agent if you try to mark a ticket as solved without replying, as this is very often not what you want to do! If you want to auto-solve spam tickets, this step will override this safety and force the ticket to solved.

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