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Gorgias

Integrating

To help you integrate Gorgias with Thankful, we’ve written step-by-step instructions. Follow along with the step-by-step instructions below.

There are two key parts to the setup: 1) provisioning a seat for Thankful in your helpdesk, and 2) integrating your helpdesk into the Thankful dashboard.

Part 1: Provisioning a Seat for Thankful

You’ll need to create a Thankful user. Thankful will use this agent to reply to your customers, just like an agent.

Part 2: Integrating into the Dashboard

  1. Go to Integrations and click “+ Add Helpdesk Integration”, select “Gorgias” from the dropdown list.

  2. Create an API key for Thankful in Gorgias. To do this, navigate to your Gorgias dashboard and go to Settings->REST API. Copy the API key if one exists or create a new one. Paste this into the API Key field for your newly created Gorgias integration in Thankful. Fill out the rest of the fields. Agent email refers to the agent you created for Thankful, i.e be+your_company_name@thankful.ai. Subdomain is the part of your Gorgias URL that comes before “.gorgias.com.” If your Gorgias URL is https://mycompany.gorgias.com, your subdomain is “mycompany.” Lastly, the support email is the email Gorgias uses to receive support tickets.

  3. Click “Notification Endpoints” and “+ New Notification Endpoint,” naming this “Gorgias” if you have only one brand and region, but if you want to support multiple ecommerce backends or customize responses based on the brand, create one endpoint per region or brand. Click “Save” and take note of the generated URLs, which we’ll need soon.

  4. In your Gorgias dashboard, click Settings->Integrations. Find the “HTTP” integration and click in to it.

  5. Click “Add HTTP integration,” name it “Notify Thankful,” enable the following events: “Ticket Created”, “Ticket Message Created.” Click in to the “URL” textbox and paste the url you copied from Thankful earlier. Click the “HTTP Method” dropdown and select “POST.” Leave everything else as default, then click “Add Integration.”

Congratulations, you’ve integrated Gorgias!

Supported Features

The following features with checks are supported in this helpdesk.

HTML
Emoji
Inline Images
Read Attachments
Merge Tickets -
Create Tickets -
Tags Value-based
Chat Buttons -
Channels Email, Gorgias Chat
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