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Sunshine Conversations


Note: Sunshine Conversations works in tandem with Zendesk. Please ensure your Zendesk account is integrated with Thankful before proceeding. You can find instructions on how to do that here.

Note: Your Sunshine Conversations account should be integrated with your Zendesk account before proceeding. If these accounts are not already integrated, you’ll need to reach out to your contact(s) at Sunshine Conversations to do this for you.

  1. Go to Integrations and click “+ Add Helpdesk Integrations,” select “Sunshine Conversations” from the drop-down, and click “Add Integration.”

  2. Click “Notification Endpoints” and “+ New Notification Endpoint,” naming this “Sunshine Conversations.” Click “Save.”

  3. Navigate back to the Authorization tab for your new integration. Ensure you are logged in to your Sunshine Conversations account and click “Save.” Doing this will redirect you to Sunshine Conversations, where you will be asked which app you want to connect to Thankful. Click the correct one to allow the integration, and you’ll be directed back to Thankful, where you should see that some values have populated in to the un-editable “App ID” and “Thankful Integration ID” fields.

Congratulations, you’ve integrated Sunshine Conversations!

Supported Features

The following features with checks are supported in this helpdesk.

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