In order for Thankful to reply to customers, you’ll need to provision a seat specifically for Thankful.
yourcompanyreplaced with your business name. For example, if your company is named Widget Co., then the email would be
You can now integrate Thankful into Intercom in minutes.
Go to Integrations and click “+ Add Helpdesk Integration”. Select “Intercom” from the dropdown and click “Add Integration.”
Click “Connect with Intercom” and you’ll be redirected to Intercom to log into the newly created email@example.com account and authorize Thankful. Authorize the Thankful app, and you’ll be redirected back to the Thankful dashboard.
Click “Notification Endpoints” and “+ New Notification Endpoint,” naming this “Intercom.” Click “Save.”
That’s it! You’ve integrated Thankful with your Intercom instance.
The following features with checks are supported in this helpdesk.
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