Integrating Intercom

Part 1: Provisioning a Seat for Thankful

In order for Thankful to reply to customers, you’ll need to provision a seat specifically for Thankful.

• The email must be set to: be+yourcompany@thankful.ai, with yourcompany replaced with your business name. For example, if your company is named Widget Co., then the email would be be+widgetco@thankful.ai
• The permission setting must be Admin

Part 2: Integration Thankful into Intercom

You can now integrate Thankful into Intercom in minutes.

1. Go to Integrations and click “+ Add Helpdesk Integration”. Select “Intercom” from the dropdown and click “Add Integration.”

2. Click “Connect with Intercom” and you’ll be redirected to Intercom to log into the newly created be@thankful.ai account and authorize Thankful. Authorize the Thankful app, and you’ll be redirected back to the Thankful dashboard.

3. Click “Notification Endpoints” and “+ New Notification Endpoint,” naming this “Intercom.” Click “Save.”

That’s it! You’ve integrated Thankful with your Intercom instance.

Supported Features

The following features with checks are supported in this helpdesk.