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Integrating Intercom

Part 1: Provisioning a Seat for Thankful

In order for Thankful to reply to customers, you’ll need to provision a seat specifically for Thankful.

Part 2: Integration Thankful into Intercom

You can now integrate Thankful into Intercom in minutes.

  1. Go to Integrations and click “+ Add Helpdesk Integration”. Select “Intercom” from the dropdown and click “Add Integration.”

  2. Click “Connect with Intercom” and you’ll be redirected to Intercom to log into the newly created be@thankful.ai account and authorize Thankful. Authorize the Thankful app, and you’ll be redirected back to the Thankful dashboard.

  3. Click “Notification Endpoints” and “+ New Notification Endpoint,” naming this “Intercom.” Click “Save.”

That’s it! You’ve integrated Thankful with your Intercom instance.

Supported Features

The following features with checks are supported in this helpdesk.

HTML
Emoji -
Inline Images
Read Attachments -
Merge Tickets -
Create Tickets -
Tags Value-based
Channels Email, Chat, Facebook, Twitter
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